1. Introduction

Welcome to the Privacy Policy (this “Privacy Policy”) of GO Media (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of the information entrusted to us and to maintaining the confidentiality of personal information in accordance with Applicable Law.

This Privacy Policy describes how we collect, use, disclose, store, and otherwise process information obtained through our website located at www.gomedianc.com, any related webpages, mobile-optimized websites, online services, digital communications, scheduling tools, shopping tools, user account and/or customer portal (“Account or Portal”) access, virtual services, and other online services that link to or reference this Privacy Policy (collectively, the “Website”), as well as the choices available to you regarding your information.

By accessing or using the Website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the Website.

This Privacy Policy should be read together with our Terms of Use and any other notices or policies made available through the Website.

2. Applicability of this Privacy Policy

This Privacy Policy applies to information collected through or in connection with the Website, including information collected when you:

This Privacy Policy applies regardless of whether you access the Website from a computer, tablet, mobile device, or other Internet-connected device.

Unless expressly stated otherwise, this Privacy Policy does not apply to:

As used in this Privacy Policy, “Applicable Law” means all applicable federal, state, local, and other laws, statutes, regulations, ordinances, rules, judicial decisions, governmental orders, regulatory guidance, and legally binding requirements relating to the collection, use, disclosure, processing, storage, protection, retention, transfer, security, or disposal of personal information, including state consumer privacy, cybersecurity, consumer protection, and data security laws.

3. Categories of Information We Collect

The categories of information we collect depend upon how you interact with the Website, the services you request, the purchases you make, the orders you submit, the devices you use, and the features you access. The Company may collect the following categories of information:

3.1 Identifiers and Contact Information

We may collect identifiers and contact information, including:

3.2 Payment and Financial Information

If you make payments or submit billing information through the Website or an authorized payment provider, we may collect information relating to:

Payment card information may be collected and processed directly by authorized third-party payment processors rather than the Company.

3.3 Communications

We may collect information contained in communications you send to us, including communications submitted through:

3.4 Technical Information

When you access the Website, we may collect technical information, including:

3.5 Website Usage Information

We may collect information regarding your interaction with the Website, including:

3.6 Location Information

We may collect approximate geographic location derived from your IP address or other device information. We generally do not collect precise geolocation information unless you expressly authorize such collection through your device or browser.

4. Information Collected Automatically

In addition to information that you voluntarily provide, certain information may be collected automatically when you access or interact with the Website.

Automatically collected information may include:

This information may be collected by the Company or by authorized third-party service providers acting on the Company’s behalf.

Automatically collected information assists the Company in:

Depending upon the circumstances, automatically collected information may be associated with information you voluntarily provide or with information maintained in connection with your relationship with the Company, as permitted by Applicable Law.

5. Cookies, Analytics, Session Replay, and Similar Technologies

To operate, secure, maintain, and improve the Website, the Company and its authorized service providers may use cookies, pixels, web beacons, tags, local storage technologies, software development kits, application programming interfaces, scripts, session replay technologies, heat mapping technologies, analytics technologies, communication technologies, accessibility tools, fraud detection technologies, and similar technologies (collectively, “Website Technologies”).

5.1 Cookies

Cookies are small text files stored on your browser or device that enable the Website to recognize your browser, remember preferences, maintain sessions, improve functionality, enhance security, and facilitate your use of the Website.

Cookies may include:

Depending upon your browser settings and Applicable Law, you may have the ability to control or disable certain cookies. Disabling cookies may affect the functionality or availability of portions of the Website.

5.2 Analytics Technologies

The Company may use analytics technologies to better understand how users interact with the Website and to improve Website performance, accessibility, security, content, navigation, and user experience.

Analytics technologies may collect information such as:

5.3 Session Replay and Interaction Technologies

The Company or its authorized service providers may utilize technologies that record, reconstruct, or analyze portions of a user’s interaction with the Website in order to:

Depending upon the technologies used, these tools may record or analyze Website interactions such as page navigation, clicks, scrolling activity, form interactions, mouse movements, touchscreen interactions, and similar Website usage information.

5.4 Third-Party Website Technologies

Certain Website Technologies may be provided by authorized third-party service providers that assist the Company with Website hosting, analytics, communications, accessibility, appointment scheduling, Account or Portal functionality, online services, payment processing, security, fraud prevention, and other operational functions.

Additional information regarding these third-party service providers is provided elsewhere in this Privacy Policy.

5.5 Your Choices

Depending upon your browser settings, device configuration, applicable cookie consent tools, and Applicable Law, you may have options to manage certain Website Technologies, including cookies.

Please note that disabling certain technologies may limit the functionality, security, or availability of portions of the Website.

6. Artificial Intelligence and Automated Technologies

The Company may utilize artificial intelligence (“AI”), machine learning, automation, and other automated technologies to support the operation, administration, security, maintenance, and improvement of the Website.

These technologies may be used for purposes such as:

The Company may also engage third-party service providers that incorporate AI or automated technologies into the services they provide on the Company’s behalf.

7. How We Use Information

The Company may collect, use, process, store, disclose, and otherwise process information described in this Privacy Policy for lawful business, operational, security, and legal purposes, including to:

8. When We Share Information

The Company may disclose information described in this Privacy Policy to the following categories of recipients, as appropriate and consistent with Applicable Law.

8.1 Service Providers

We may share information with third-party service providers that perform services on our behalf, including providers of:

These service providers are authorized to use information only as necessary to provide services to the Company or as otherwise permitted by Applicable Law.

8.2 Payment Processing

If you submit payment information through the Website, payment information may be collected and processed by authorized third-party payment processors that assist in processing transactions on behalf of the Company.

8.3 Legal and Regulatory Disclosures

We may disclose information when we believe such disclosure is reasonably necessary or appropriate to:

8.4 Corporate Transactions

Information may be disclosed in connection with an actual or proposed merger, acquisition, reorganization, financing transaction, sale of assets, corporate restructuring, bankruptcy proceeding, or similar business transaction, subject to Applicable Law.

8.5 With Your Direction or Consent

We may disclose information where you direct us to do so, authorize the disclosure, or otherwise provide your consent.

8.6 De-Identified and Aggregated Information

The Company may create, use, and disclose de-identified, anonymized, or aggregated information that does not identify an individual, to the extent permitted by Applicable Law. Such information may be used for business operations, quality improvement, analytics, research, reporting, benchmarking, or other lawful purposes.

8.7 No Unauthorized Disclosures

Except as described in this Privacy Policy or as otherwise permitted or required by Applicable Law, the Company does not disclose personal information to third parties.

9. Third-Party Technologies and Service Providers

To support the operation of the Website and the delivery of our online services, the Company may engage trusted third-party service providers that perform services on our behalf. These providers are contractually authorized to access, receive, maintain, process, or otherwise handle information only as necessary to perform services for the Company or as otherwise permitted or required by Applicable Law.

Depending upon the technologies and services used by the Company, these service providers may include providers of:

Depending upon the Company’s technology stack, these providers may include companies such as Google, Microsoft, Amazon Web Services, Microsoft Azure, Cloudflare, Stripe, Authorize.net, Twilio, Google Maps, or Google Analytics, or similar service providers. The specific technologies utilized by the Company may change over time as our operational needs evolve.

10. Third-Party Websites and Integrations

The Website may contain links to, integrate with, embed, or otherwise make available websites, applications, services, or content provided by third parties that are not owned or controlled by the Company.

Examples may include:

When you interact directly with a third-party website, application, or service, your information may be collected and processed by that third party in accordance with its own privacy policy, terms of use, and applicable legal obligations.

The Company does not control and is not responsible for the privacy practices, security, content, accuracy, availability, or policies of third-party websites or services. We encourage you to review the applicable privacy policies and terms before providing information to any third-party service.

Certain third-party services may collect information directly from your browser or device when you interact with embedded content or integrated functionality. For example, if you use an embedded mapping service, the applicable mapping provider may collect information such as your IP address, browser information, approximate location, and interactions with the mapping service in accordance with that provider’s privacy practices.

11. Communications

The Company may communicate with you through various methods in connection with your use of the Website, your relationship with the Company, the purchases or orders you make, or the services you request.

These communications may include:

Communications may be transmitted by email, telephone, text message, Account or Portal, secure messaging platform, push notification, postal mail, or other communication methods authorized by you or otherwise permitted by Applicable Law.

Where required by Applicable Law, the Company will obtain any necessary consent before sending communications through particular communication channels.

You may have the ability to opt out of certain non-essential communications by following the instructions provided in the communication or by contacting the Company. However, you may not opt out of communications that are necessary to:

Please be aware that standard message and data rates imposed by your wireless carrier or ISP may apply to certain communications, including text messages and mobile data usage.

12. Payment Information

If you make a payment through the Website or another authorized online platform, information necessary to process your transaction may be collected and processed by the Company and/or authorized third-party payment processors.

Depending upon the payment method used, payment-related information may include:

Payment card information is generally processed directly by authorized third-party payment processors utilizing industry-standard security measures and payment processing systems. Unless otherwise expressly stated, the Company does not store complete payment card numbers, card verification values, or similar payment authentication information on its own systems.

The Company encourages users to submit payment information only through authorized payment channels made available by the Company and not through unsecured email or other unsecured communication methods.

Additional information regarding the privacy practices of third-party payment processors may be available in the applicable processor’s privacy policy.

13. Data Security

The Company maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, destruction, or other misuse.

These safeguards may include, as appropriate:

The Company periodically reviews and updates its security practices in light of operational needs, technological developments, applicable legal requirements, and evolving cybersecurity risks.

Despite reasonable safeguards, no website, electronic communication system, computer network, cloud environment, mobile device, or Internet transmission can be guaranteed to be completely secure or free from unauthorized access, interruption, loss, misuse, or other security incidents. Accordingly, the Company cannot guarantee the absolute security of information transmitted to or through the Website.

You also play an important role in protecting your information. You are responsible for maintaining the security of your devices, Internet connection, usernames, passwords, authentication credentials, and other account information and should promptly notify the Company if you believe your account or information has been compromised.

Where required by Applicable Law, the Company will investigate and respond to security incidents and provide any required notifications to affected individuals or governmental authorities.

14. Data Retention

The Company retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy; provide requested services; fulfill orders and purchases; maintain business operations; comply with legal and regulatory obligations; resolve disputes; enforce agreements; protect the rights of the Company and others; and satisfy legitimate business, operational, accounting, tax, auditing, accreditation, licensing, and recordkeeping requirements.

Retention periods vary depending upon the nature of the information, the purposes for which it was collected, applicable legal requirements, contractual obligations, and operational needs.

When information is no longer required to be retained, the Company will take reasonable steps to securely delete, destroy, anonymize, de-identify, or otherwise dispose of such information in accordance with Applicable Law and the Company’s record retention and information governance practices.

In certain circumstances, the Company may retain information for longer periods where necessary to:

15. Children’s Privacy

The Website is intended for use by adults and by parents, legal guardians, or other authorized representatives acting on behalf of minor users.

The Company does not knowingly collect personal information directly from children under the age of thirteen (13) through the Website except as permitted by Applicable Law or as reasonably necessary to administer the Website, effectuate this Privacy Policy, or provide requested services or fulfill purchases or orders.

If you believe that a child has provided personal information through the Website without appropriate authorization, please contact the Company using the contact information provided in this Privacy Policy so that we may take appropriate action.

16. Your Privacy Rights

Depending upon your state of residence, the nature of your relationship with the Company, your interactions with the Website, the type of information involved, and Applicable Law, you may have certain privacy rights regarding your personal information.

Subject to Applicable Law and any applicable exceptions or limitations, those rights may include the right to:

Certain information maintained by the Company may not be subject to all privacy rights described above.

The Company may request information reasonably necessary to verify your identity and authority before responding to a privacy request. The Company may also decline requests or limit responses where permitted or required by Applicable Law.

To exercise any applicable privacy rights, please contact the Company using the contact information provided in this Privacy Policy.

The Company will not unlawfully discriminate or retaliate against you for exercising any privacy rights available under Applicable Law.

17. Sensitive Personal Information

Depending upon your interaction with the Company and the Website, the Company may collect or process categories of information that may be considered “sensitive personal information” (“SPI”) or a similar category of information under Applicable Law.

Such information may include, where applicable:

The Company collects, uses, discloses, and otherwise processes SPI only as reasonably necessary to:

The Company does not use SPI to infer characteristics about individuals except as reasonably necessary to provide requested services, administer the Website, comply with Applicable Law, or otherwise as disclosed in this Privacy Policy.

18. Targeted Advertising

The Company may use cookies, analytics technologies, pixels, or similar Website Technologies to better understand how users interact with the Website, measure Website performance, improve user experience, administer the Website, and communicate with current or prospective users.

The Company does not use personal information for targeted advertising except as described in this Privacy Policy or as otherwise permitted by Applicable Law.

If the Company engages in targeted advertising activities that are subject to Applicable Law, such activities may involve the use of cookies, pixels, or similar technologies provided by authorized third-party service providers to measure advertising effectiveness, improve Website functionality, or provide information regarding the Company.

Where required by Applicable Law, the Company will provide any required notice, obtain any required consent, recognize applicable opt-out preference signals, and honor valid requests to opt out of targeted advertising.

You may also be able to limit certain targeted advertising activities through your browser settings, applicable cookie preference tools, industry opt-out programs, or other mechanisms made available by the Company or applicable third-party providers, subject to Applicable Law.

19. Cookie Choices

Most Internet browsers permit you to review, manage, restrict, or delete cookies through your browser settings. Depending upon your browser, device, and Applicable Law, you may also be able to manage certain Website Technologies through cookie preference tools or other consent management mechanisms made available by the Company.

Please note that restricting, disabling, or deleting certain cookies or similar Website Technologies may affect the functionality, performance, security, accessibility, or availability of portions of the Website, including certain Account or Portal, authentication, scheduling, or other interactive features.

Certain analytics providers may also offer tools that allow users to limit or opt out of certain analytics activities. Where applicable, additional information regarding available choices may be obtained directly from the applicable third-party provider.

At this time, the Website may not respond to browser-based “Do Not Track” signals unless required by Applicable Law. If Applicable Law requires recognition of browser-based opt-out preference signals, the Company will process such signals in accordance with applicable legal requirements.

Your available choices regarding cookies and similar Website Technologies may change over time as browser technologies, legal or regulatory requirements, and the Company’s Website functionality evolve. The Company encourages users to periodically review this Privacy Policy for updates regarding available choices and privacy practices.

20. International Users

The Website is intended for individuals located within the United States and is operated from the United States.

If you access or use the Website from outside the United States, you acknowledge that your information may be transferred to, stored, processed, and maintained in the United States or in other jurisdictions where the Company or its authorized service providers operate. The privacy and data protection laws of those jurisdictions may differ from those in your country of residence.

By voluntarily providing information through the Website, you acknowledge and understand that your information may be transferred to and processed in the United States in accordance with this Privacy Policy and Applicable Law.

The Company makes no representation that the Website is appropriate for use outside the United States or that it complies with the laws of any jurisdiction other than those applicable within the United States.

21. Changes to this Privacy Policy

The Company reserves the right to modify, amend, supplement, or update this Privacy Policy at any time to reflect changes in our privacy practices, operational needs, technology, legal or regulatory requirements, or other business considerations.

When changes are made, the updated Privacy Policy will be posted on the Website, and the “Last Updated” date will be revised accordingly. Unless otherwise required by Applicable Law, changes become effective upon posting.

Where Applicable Law requires additional notice or consent before certain changes become effective, the Company will provide such notice or obtain such consent in the manner required by law.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by Applicable Law.

We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices.

22. Contact Information

If you have questions, comments, requests, or concerns regarding this Privacy Policy or the Company’s privacy practices, please contact us using the information below:

GO Media

Mailing Address:

9305 Leesville Road, Ste. 301
Raleigh, NC. 27613

Telephone:
919-443-5405

Email:
[email protected]

The Company will respond to inquiries and requests in accordance with Applicable Law.

Last Updated: July 24, 2026

23. SMS Communications

By providing your phone number, you consent to receive informational SMS messages from GO Media. These messages may include service updates, charge orders, new ideas, account management, or reminders. Message frequency may vary, and standard message and data rates may apply depending on your carrier’s pricing plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive, or by contacting us directly to request removal from our messaging list. For assistance, reply HELP to 919-341-4329 or call 919-341-4329.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

Full details of our text-messaging practices, including opt-in methods and standard messaging disclosures, are set out in our SMS Terms and Conditions.